Booking Terms & Conditions


In these terms and conditions “You” or “Your” means the person named in the confirmation email. “We” or “Us” means Tistocker’s Cabin of Barry Lane, Hardington Mandeville, England BA22 9PS, United Kingdom

These booking terms and conditions form a contract upon your booking payment. Therefore please read these terms and conditions carefully before booking.

Your booking

A booking is not confirmed until the appropriate payment has been received. Should another client subsequently wish to book and confirm the cabin on the same date before your payment is received no guarantee about availability can be made. We appreciate that on occasions someone else may make payment due to us on your behalf. Unless we agree otherwise in writing you are legally responsible for any payments due to us.

Your contract with us will begin when we issue you with your confirmation email. Your contract with us will be on the terms set out in these terms and conditions.

You, as the person in charge of your booking, must be at least 18 years old at the time of booking. You, as the person making the booking, will be responsible for all members of your party.

Pricing

We periodically review and amend the prices we charge. We will confirm the price of your accommodation at the time you make your booking and in your confirmation email.

All prices include utilities (water, gas and electricity), linen and cleaning.

Cancellation

Your contract with us is a contract for the provision of leisure accommodation on a specific date or dates and this means that you do not benefit from a “cooling off” period. We do, however, offer you the right to cancel your contract subject to the provisions detailed below.

If you wish to cancel a confirmed booking you must let us know by email or in writing as soon as possible. Your booking will be cancelled with effect from the day we receive your email or written notification. If we are able to re-book your dates to another client, we will offer you a refund less an admin fee. If we are unable to re-book your dates, all monies paid to us will be retained by us.

If we believe we have no alternative but to cancel your booking for any reason (for example damage to the accommodation), we shall use reasonable endeavours to help you find alternative accommodation of a similar standard but our sole liability to you shall be to refund you any money you have paid us.

In the unlikely event of your booking being cancelled for any reason beyond our control (such as a pandemic or epidemic or other natural disaster, or interruption or failure of utility services such as power or water, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks), we shall use every effort to notify you as soon as is reasonably practical. We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.

It is a condition of your booking that you obtain appropriate travel insurance for all members of your group.  This should ideally cover illness, cancellation and injuries during your stay.

Visitor Behaviour

You must ensure that your party familiarise yourselves with the layout of the accommodation and the location of the fire exits.

You must only use the accommodation for the purposes of your holiday. You must not use the accommodation for any other purpose without our prior written consent. Parties or events are not permitted.

You must keep the accommodation and its contents clean and tidy and leave them in the same condition as when you arrived.

You must not use the accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.

Smoking is not permitted in any part of your accommodation. Smoking includes use of vapours and e-cigarettes.

You and your party must not use candles, fireworks or Chinese lanterns at your accommodation.

You must comply with our instructions for using the woodburner, particularly regarding the appropriate fuel to use for your safety.

One well-behaved dog is permitted in the living room. You must tell us at the time of booking if you wish to bring a dog. We ask that you remove any dog mess from the garden before check out. Dogs are not permitted in the bedroom or bathroom.

Flying of drones on our land is not permitted.

We may terminate our contract with you and ask you to leave your accommodation immediately if we consider that you or your party have committed a serious breach of these terms and conditions. No compensation shall be payable in this event.

Damage

If you discover that anything is missing or damaged on arrival at your accommodation you must notify us immediately. If you do not notify us we will assume that you caused the relevant damage or loss.

You will be responsible for the cost of any damage you or your party cause to the property or its contents.

Our Right of Access

We or our contractors may need to access your accommodation if there is an unforeseen problem or to perform certain routine property checks. If this happens, we will do our best to let you know in advance of the date and time that we will need access. If we do need to access your accommodation for any reason we will always try to access the property at reasonably convenient times except in the event of an emergency.

Check in and Checkout

Check in is available from 2pm on the first day of your stay.  Departure is required before 12 noon on the last day of your stay. If you do not leave the accommodation by the required departure time we reserve the right to charge you for an additional night.

If you leave any of your possessions behind, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We will hold all lost property for six months, after which it will be disposed of.

Data Protection

We may communicate with you from time to time about our your booking and your experience with us and will use your data in accordance with our privacy policy, the Data Protection Act 1998 and the GDPR Act 2018.

If you wish to alter the way we communicate to you at any time you can write to the address given above or send an email to jim@tistockerscabin.co.uk

We will not share your details with any third party.

Governing Law

These terms and conditions are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts.